Terms and Conditions

Hollywood Eyes Frequently Asked Questions

Hollywood Eyes

By purchasing services at Hollywood Eyes, it is assumed customers agree to the following terms and conditions.

  • All prices reflected on our menu include Goods and Services Tax.
  • All the information reflected on this menu is correct at the time of print. Hollywood Eyes reserves the right to change, amend or withdraw any items, prices or offers without prior notice.

Hollywood Eyes Frequently Asked Questions

Consultations

Due to the nature of the business a Technician can often only see one new client a day for consultation, so these appointments are limited and we therefore ask that you would please give 48 hours notice of change or cancellation.

PLEASE RESCHEDULE YOUR BOOKING IF YOU ARE FEELING UNWELL.   Hollywood Eyes reserves the right to turn away clients who are unwell.

The Consultation Fee is $95.00 and is redeemable off the cost of treatment at the time of payment of treatment.

Hollywood Eyes Frequently Asked Questions

Arrivals Policy

Consultations are generally done at 12-1pm. If you require a different time please phone the clinic to set that up. 

This clinic is an open plan environment so I ask clients not to arrive early for their appointments as other treatments may still be in progress and we need to give those clients our undivided attention.

Should you arrive early please wait outside.

Hollywood Eyes reserves the right to turn away clients who are unwell.

Consultations are strictly one-to-one for the individual wanting the work done. Please do not bring friends or family to your appointments. This environment is not suitable to bring your children, babies or pets. So please ensure you have babysitter back up on the day of your appointment if you have children or are caring for others.

Hollywood Eyes Frequently Asked Questions

Payment Policy

Payment is required on the day of your treatment.

We accept: Eftpos & Cash

You are welcome to pay with Visa and Mastercard but we reserve the right to pass on the amount we incur from the bank to process this form of credit.

Visa, MasterCard, UnionPay  3%

Visa Debit PayWave  1.6%

MasterCard Debit PayPass 1.6%

UnionPay QuickPass 3%

Please check you have your payment with you before arriving at the clinic.

Hollywood Eyes Frequently Asked Questions

Cancellation Policy

3 full working days’ notice is requested, for appointment changes or cancellations. However, due to the interests of good health and safety no cancellation fee will be applied for clients not attending due to illness.

Refund Policy

Refunds cannot be applied once you’ve begun your course of treatment. If you have put down a booking deposit and not started your course of treatment you may give 3 full working days notice and receive your booking deposit back less a $30.00 administration fee which will be deducted from the total amount owing to you.

Hollywood Eyes Frequently Asked Questions