Terms and Conditions

Hollywood Eyes Frequently Asked Questions

Hollywood Eyes

By purchasing services at Hollywood Eyes, it is assumed customers agree to the following terms and conditions.

  • All prices reflected on our menu exclude 15%  Goods and Services Tax.
  • All the information reflected on this menu is correct at the time of print. Hollywood Eyes reserves the right to change, amend or withdraw any items, prices or offers without prior notice.

Before attending a consultation to discuss Permanent Makeup please view our Pricing pages

Hollywood Eyes Frequently Asked Questions

Consultations

Due to the nature of the business a Technician can often only see one new client a day for consultation, so these appointments are limited and we therefore ask that you would please give three full working days notice of change or cancellation so other clients (who may need to apply for time off work to attend appointments) can be offered this time.

The Consultation Fee is $90.00 and 50% of this is required at the time of booking to secure your appointment.

Hollywood Eyes Frequently Asked Questions

Arrivals Policy

Consultations are done at 10am and 1pm only. Should you arrive early please wait outside until we open.

We work in an open plan environment and ask clients not to arrive early for their appointments as other treatments may still be in progress and we need to give those clients our undivided attention.

Hollywood Eyes reserves the right not to serve customers who arrive later than 15mins for their appointments.

Consultations are strictly one-on-one for the individual wanting the work done. Please do not bring friends or family to your appointments. This environment is not suitable to bring your children, babies or pets. So please ensure you have babysitter back up on the day of your appointment if you have children or are caring for others.

Hollywood Eyes Frequently Asked Questions

Payment Policy

Payment is required on the day of your treatment.

We accept: Eftpos & Cash

Visa and Mastercard incur the bank processing fee of 2.45%

Please check you have your payment with you before arriving at the clinic.

Hollywood Eyes Frequently Asked Questions

Booking Deposits

A Booking deposit of $250 is required on all Micropigmentation Treatments at the time of booking.

Booking Deposits are strictly non-refundable and cannot be used in exchange for other services or products. If treatment is not completed within a year you forfeit your deposit.

Hollywood Eyes Frequently Asked Questions

Cancellation Policy

3 full working days’ notice is required for changing Consultations or Permanent Makeup appointments to enable us to offer that time to other clients.

Appointments not attended or cancelled for any reason within the notice period will forfeit the deposit paid and will be required to pay another  booking deposit to secure a future booking.

Cancellations will only be recognised in writing via email.

If more than 3 full working days’ notice is given and your course of treatment has begun already, your booking deposit is held on file for up to one year to secure a future booking and until such time as you have completed treatment.
24 hours notice is required for all other appointments and a charge of 50% of the cost of the procedure will be charged for appointments not attended.

Clients are required to return to the clinic one month post treatment to confirm treatment was completed to satisfaction.

Refund Policy

If more than 3 full working days notice is given to cancel a consultation booking you may request a refund.  You will be charged a $30.00 administration fee which will be deducted from the total amount owing to you.

Hollywood Eyes Frequently Asked Questions

Booking Confirmation Form

Please complete and submit the below form before your Appointment.