Credit & Refund Policy

General Information

Hollywood Eyes is a New Zealand owned and operated company.

Pricing and Payment Polices

Prices displayed on the Hollywood Eyes website are listed in New Zealand Dollars. Online Payments are available for New Client Consultations and Returning Client Colour Refreshes only. All other services are by request.

Credit Cards will be billed immediately in New Zealand Dollars. We discourage the sending of Credit Card details in emails. The name that will appear on the card holders statement is Hollywood Eyes Permanent Makeup Ltd.

Refund Policies

Booking Deposits are a Non-Refundable part payment of the total treatment cost and therefore not refundable should you not complete your treatment.

Treatments cancelled within 3 full working days forfeit the booking deposit and another deposit will be required for future bookings. Cancellations will only be recognised in writing via email.

If more than 3 full working days’ notice has been given, you will be given a refund less a $30.00 admin fee which also covers bank fees incurred for payment processing.

Privacy Policies

Hollywood Eyes respects and maintains your right to privacy.

Information You Provide

Queries submitted via our Contact form are held in confidence. We will reply directly to your question or query, and will store your contact information in our customer database in order to keep track of it for the future. We will never rent, sell, barter or will otherwise give out your email address to a third party.

For your protection, your Credit Card details are permanently deleted shortly after we receive your payment information.

We may use your contact details to send you information concerning special deals or other related information that may interest you. If you do not want to receive this information, please advise us and we will delete your name from our mailing list.

You may ask us to provide a copy of any personal information we might hold about you and ask that we correct any details that may no longer be correct. This can be done by emailing Hollywood Eyes.

Information Security

Hollywood Eyes takes all reasonable measures to ensure the security of the data you supply. We accept no responsibility for the unauthorised access of personal information held by us, as far as permissible under the law.

Site Activity Tracking

The website,, uses “cookies” which are text files placed on your computer.

Any information gathered about your use of this site is of a generic nature only. It is does not include personally identifying information. It is used to help us improve the content or layout of our website. It is not used for marketing purposes.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website.

Contact Details

Our Business and Customer service contact details are:

23a Jervois Road, Ponsonby
09 360 9954
0800 4 BROWS

Business hours:  Monday Tuesday Thursday Friday from 12-6pm. Please note that Wednesday, Saturday and Sunday are not included in business hours.

Emailed enquiries will be responded to within 48 hrs but more likely within 2 hours on a business working day.